Frequently Asked Questions

Where can I find item details?

Review the relevant listing for its description, included contents, measurements, and other available details. Contact us before ordering if a detail you need is not shown.

Where do you ship, and what does shipping cost?

Standard shipping is free for orders shipped within the United States. Checkout confirms that a delivery address can be served.

How long does delivery take?

Processing usually takes 1–2 business days, followed by 3–6 business days in transit. The typical total estimate is 5–8 business days, not a guarantee.

How can I track my order?

When tracking is available, we send the tracking information to the contact details on the order. Carrier scans may take time to appear.

Can I return or exchange an order?

You may request a return or exchange within 30 days after delivery, including for a change of mind. Contact us first; approved returns use a prepaid label or equivalent no-cost method. No restocking fee applies. See the Refund Policy for details.

When will I receive a refund?

Approved refunds are processed to the original payment method within 10 business days after the approved return is received and reviewed. Banks or payment providers may need an additional 5–10 business days to display the credit.

Which payment methods can I use?

Checkout shows the payment methods available for your order and the total in USD before you submit it.

Can I cancel an order?

Contact us as soon as possible with your order number. We will try to stop an order that has not entered processing or shipment. If it can no longer be stopped, you may request a return under the Refund Policy after delivery.

How do I contact support?

Email or call us during Monday to Friday, 9:00 AM–5:00 PM (store local time). Contact details are on the Contact Us page.